Vehix is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Vehix mobile application, website, and related services (collectively, the “Platform”).

By accessing or using Vehix, you agree to the practices described in this Privacy Policy.

1. Definitions

“Rider” means a motorist or vehicle owner requesting roadside assistance through Vehix.

“Roadie” means a roadside service provider offering assistance through Vehix.

“User” means any person using the Vehix platform, including Riders and Roadies.

“Personal Data” means any information that identifies or can reasonably identify an individual.

“Services” means the Vehix platform, including emergency roadside assistance coordination and related features.

2. Who We Are (Data Controller)

Vehix is a digital emergency roadside assistance platform that connects motorists with trusted emergency roadside service providers through the power of community.

For privacy-related questions, you may contact us at: info@vehix.ug

3. Information We Collect

A. Information You Provide

For Riders:

• • Full name
  • Phone number
  • Nature of the roadside issue
  • Location at time of request
  • Communication with Roadies or support

  • Ratings/Reviews

For Roadies:

• • Full name
  • Phone number
  • Identification or verification details
  • Service category (mechanic, tow, fuel, battery, etc.)
  • Location data

  • Ratings/Reveiws

B. Automatically Collected Information

• • GPS location (when requesting or providing assistance)
  • Device type, operating system, app version
  • IP address and usage logs

  • Date, time, and duration of app activity

4. How We Use Your Information

We use your information to:

• • Provide and coordinate emergency roadside assistance
  • Match Riders with nearby Roadies
  • Enable real-time location tracking during active requests
  • Facilitate communication between Users
  • Improve safety, trust, and reliability of the platform (including verifying service providers).
  • Process payments (via third-party providers)
  • Improve and optimize our Services
  • Comply with legal and regulatory obligations

  • Send you SMS or push notifications regarding discounts, special offers, and platform updates. You may opt-out of these communications at any time.

5. Location Data & Background Location (Prominent Disclosure)

Vehix relies heavily on location data to deliver emergency roadside assistance. Location data is collected only when necessary:

For Roadies: Vehix collects location data to enable the matching system to find nearby assistance requests and track your ETA to the Rider, even when the app is closed or not in use, provided you have actively toggled your status to ‘Online’. If you go offline, background location tracking stops immediately.

For Riders: Location data is collected only when the app is open and in use to set your exact location at the time of a roadside assistance service request and to track the arriving Roadie.

6. Legal Basis for Processing

We process Personal Data based on:

• • Contractual necessity: To connect Roadies to Riders to deliver roadside assistance services.
  • User consent: Where explicitly required.
  • Legitimate interests: For safety, fraud prevention, and service improvement.
  • Legal obligations: Compliance with applicable laws.

7. Data Sharing & Disclosure

We do not sell your personal data.

We only share limited data to facilitate the service:

• • Roadies & Riders: Shared with each other to respond to requests and identify arriving assistance.
  • Payment Processors: To manage in-app wallet transactions (Roadie top-ups and Rider reward payouts). Note: Payment for the actual roadside assistance is negotiated and settled directly between Riders and Roadies; Vehix does not store Rider payment data for these specific services.
  • Service Providers: SMS, notification, mapping, cloud hosting, and analytics providers operating under strict contractual safeguards.
  • Law Enforcement: Where legally required by regulators or law enforcement.

Data shared is limited to what is strictly necessary.

8. International Data Transfers

Your data may be stored or processed outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. Data Retention and Account Deletion

You have the right to access, correct, delete, restrict, or object to the processing of your data.

How to Delete Your Account and Data:

• • In-App Deletion: You can permanently delete your account and associated data directly through the Vehix App by navigating to Profile > Delete Account.
  • Email Request: You may also submit a deletion request via email to info@vehix.ug and we will process the deletion manually.

  • Exceptions: We may retain certain transactional data (e.g., trip history and payment records) for legal, tax, or fraud prevention purposes even after account deletion. Otherwise, data is deleted or anonymized when your account is closed.

10. Security Measures

Vehix implements reasonable technical and organizational safeguards to protect Personal Data. However, no system is completely secure, and we cannot guarantee absolute security.

11. Cookies & Tracking Technologies

Our website and app may use cookies and similar technologies to improve functionality, analytics, and user experience. You may manage cookie preferences through your device or browser settings.

12. Children’s Privacy

Vehix is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of Vehix means acceptance of the updated privacy policy.

16. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at: info@vehix.ug

By using Vehix, you acknowledge that you have read, understood, and agreed to this Privacy Policy.