Privacy Policy

Last Updated: March 1, 2026

At Vehix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

1. Information We Collect

To provide our services, we collect several types of information:

Personal Identification: Name, email address, phone number, and profile photograph.
Location Data: We collect precise or approximate location data from your mobile device to facilitate the matching of Riders with Roadies and to track service progress in real-time.
Vehicle Information: Make, model, year, and license plate of the vehicle requiring assistance.
Payment Information: Transaction details processed through our payment partner, PesaPal. We do not store full credit card details on our servers.
Usage Data: Information about how you interact with our Platform, including IP address, device type, and app usage statistics.

2. How We Use Your Information

We use the collected data for various purposes:

To facilitate service bookings and real-time tracking.
To verify identities of both Riders and Roadies for safety and security.
To process payments and handle service fee distributions.
To provide customer support and resolve disputes.
To improve our Platform's functionality and user experience.
To comply with legal obligations and prevent fraudulent activity.

3. Data Sharing and Disclosure

We may share your information with:

Service Participants: We share location and contact details between Riders and Roadies once a service is accepted to facilitate communication.
Payment Processors: We share transaction data with PesaPal to process payments.
Legal Authorities: We may disclose information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure server protocols, to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can manage most of your data through your profile settings or by contacting our support team.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: vehixapp@gmail.com
Phone: +256777501667